STORE POLICIES

Below is our Rental Agreement.
This applies to all rental items booked through the No Strings Dress Hire website or in person.

Please read these carefully and let us know if you have any questions.

Cleaning:

  • Professional cleaning is included in your hire, and you agree that no attempts will be made to clean, alter, iron/press garment/s (unless otherwise arranged).
  • All clothes are professionally steamed before being sent, although they may become wrinkled in transit. Certain materials, on the other hand, are more prone to wrinkles, so if you receive a dress with minor creases, try steaming it on low heat (hang it in the bathroom with a hot shower running to create steam).
  • We are not responsible for any health-related issues arising from the use of a product leased. Our goods have been worn by previous customers prior to your rental.

Risk:

  • Any additional costs above $20.00 paid by No Strings Dress Hire to rectify, clean, or repair an item will be payable by the customer. If this cost is higher than $50.00, it is available to be paid across 4 weeks.
  • In the event an item requires replacement, the customer will be liable for the RRP of that dress. This is available to be paid across 6 weeks.
  • If you fail to return a product (it is lost or stolen), then you agree that we charge you for the cost of replacing the product (the RRP). This is available to be paid across 6 weeks.
  • If you refuse to return a dress a theft report will be lodges with the police.

Payment:

  • Payment shall be made in full prior to dispatch/delivery, unless otherwise agreed in writing.  We offer cash on delivery, payment online and Afterpay.

Collection of outstanding payments:

  • If you do not pay the sums owed to us by the due date, we will send the debt to a collection agency, who will pursue you for payment, including attorney and collection fees.

 Cancelation:

You may cancel your rental order subject to the following cancellation fees and policies:
  • If you contact us to cancel your order after we have dispatched/delivered your dress, we will issue a credit note minus a booking fee of $25 + the cost of shipping.
  • Cancellation fourteen (14) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund.
  • If you cancel less than fourteen (14) days but more than seven (7) days in advance of the delivery date, you will not receive any refund, but you will receive a credit note for the Hire Fee associated with the cancelled order. This credit can be applied to any future hires placed within 12 months of the cancellation date.
  • If you cancel seven (7) or fewer days in advance of the delivery date, you will receive a credit note for the Hire Fee associated with the cancelled order, minus the postage cost and a cancellation fee of $20.00.
  • All orders placed using AfterPay will incur an extra $10.00 cancellation fee.

 COVID-19 Cancellations:

  • If cancellation occurs due to government restrictions, it is unlikely the customer will be entitled to a refund under the Consumer guarantee provisions of the Australian Consumer Law.
  • All cancellations due to Covid-19 restrictions are entitled to a full credit note or reschedule of date of hire (subject to availability).

Credit Notes:

  • One credit note only can be applied per order. Credit notes have a twelve-month expiry. Orders placed using credit notes are final and cannot be refunded or exchanged for another credit note.

Use of No Strings Bendigo products:

You agree to treat our products like you would your own.

Basically, you break it you buy it.
You damage it, you fix it.